Camellia Cottage : shipping and policies

Please Read...

At Camellia Cottage, our main goal is customer satisfaction. I will do everything possible to make that happen. If you have any questions about anything listed below, don't hesitate to contact me.

Please read the following terms carefully before you order:

Shipping

All of our merchandise ships within one week, out of North Carolina. Custom arrangements take longer, and estimated shipping dates are included on a custom item's invoice.

Orders will not ship until paid in full.

We do not ship fresh flowers. Everything we ship must be made out of silk. Fresh (or real) arrangements can be delivered locally or made availble for pick up.

Most items are shipped via the United States Postal Service, but some larger arrangements ship via UPS. Our shipping fees are calculated in one of these two ways:

1. For smaller items, it is based on flat rate boxes from USPS.

2. For larger items, it is based on the weight of item, plus packaging materials (i.e. boxes, bubble wrap, ect.)

Whenever possible, I'll ship more than one item in a box and refund the difference. If you feel you have been overcharged, please contact me and shipping overcharges will be refunded.

We ship internationally, please contact me for special shipping charges.

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Payment

Camellia Cottage accepts paypal, checks, and money orders. Orders will not ship until payment is received in full.

For custom orders, we require half down before the order will be created. And the other half must be paid before custom orders will be shipped.

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Privacy Policy
We do collect personal infomation from our clients, when you order. This information will never be sold or shared with any third party. Camellia Cottage dislikes spam, and will never share your email address.

All credit card and debit card purchases are conducted through Paypal to be secure. If you are still unsure about giving out this info online, you can always mail a check.

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Refunds and Returns
There are no cash refunds. If you are unsatisfied with your floral, we will be glad to change it. Or you can exchange it for another item of equal value.

There are absolutely no returns on our items. All sales are final.

If an item you ordered is received damaged, please contact me, with a photograph. Most damages will be refunded.

We often use props along with our products in order to achieve that magazine cover look with our photos. These props are not for sale, and are not included with your purchase.

The policies and content on this page are subject to change without notice.